Returns & Exchanges
At CultureFly, we want you to be 100% satisfied with your gear, which is why we offer a 30-day return window for all unwashed and unworn apparel and accessories. Please note that mystery boxes and select limited-edition items are final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Drop Off and Track
Drop your package off at any authorized shipping location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing